Customer Service Associate Job Opportunity in Edmonton

Job Title:    Customer Service Associate
Job Ref.:    3631
Job Location:    National Support (TGS) Edmonton, AB, CA T5M3S2
Employer:    The Brick Store
Job Type:    Full-Time Permanent
Shift Type:    Day Shift 
Career Level:    Experienced (Non-Manager)
About Us:
The Brick Group is one of Canada's largest volume retailers of household furniture, mattresses, appliances and home electronics.

Job Description:
For over 40 years, visionary men and women have built dynamic, exciting and meaningful careers at The Brick and have been rewarded for their performance and innovation.  Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates who value winning together!
Founded in 1971, The Brick has become Canada’s largest volume retailer of furniture, mattresses, appliances and electronics with over 230 locations, 6 distribution centres and 6000 team members from coast to coast.  Our ongoing commitment to customer service and supporting our local communities will continue to build The Brick’s reputation as the preferred customer choice for value-priced, quality brand name home furnishings.

Position Overview:
As a member of the TGS National Support Team, you will be part of a dynamic and growing department specializing in providing superior Customer Service to an ever increasing client base.  You have the opportunity of being a part time employee (can be 30+ hours a week) working from the comfort of your own home!

Job Requirements:
·         High school diploma or equivalent
·         2 or more years of Customer Service or Sales experience
·         Bilingual is an asset (French/English)
·         Outstanding customer service skills; professional telephone etiquette
·         Excellent interpersonal and communication skills, both verbal and written
·         Proven ability to produce results
·         Ability to provide exceptional customer service to internal and external customers
·         Effective problem solving skills

Job Duties:
·         Respond to inbound service inquiries, outbound support for contractors
·         Act as liaison between Contractors and warranty providers/manufacturers
·         Make outbound calls to contractors and customers
·         Create service work orders 
·         Data entry and various office support responsibilities

We thank all those who apply; however, only those applicants chosen for an interview will be contacted.  Candidates must be legally eligible to work in Canada without sponsorship. TransGlobal Service(“TGS”) is a division of The Brick Warehouse LP (“The Brick”). No agencies please.

Deadline Date: 17/02/2014

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