Associate Service Provisioning & Activation Center Job in Ontario

Job Title: Associate Service Provisioning & Activation Center
Job Location: Mississauga, ON, Canada
Company/Employer: BELL
Job Type: Full Time
Salary: $25.81/hour
About Us
Bell is a truly Canadian company with a 132-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada's leading communications company, we're committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you're passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

Corporate Services offers best practice services to support the organization, including Communications, Human Resources, Real Estate, Procurement and Legal.

The Assignment Group is part of the Regional Resolution Team in Ontario. This team is co-located with other multifunctional work groups that are situated together and include the Ontario Control Centre, Assignment and Test teams. The goal of these teams are to improve due-date resolution, meet our customer commitments and to assist Field Installation Technicians to deliver superior service to our customers.

Associates in the Assignment team are responsible to provide end customer dial tone, features and high speed through our installation technicians.

Associates are also responsible to resolve any issues for orders that do not flow through the system. The associates work these errors upon receipt of calls from technicians or via the error management systems.


Essential Requirements:
• Exceptional customer service skills.
• Ability to work in a team environment.
• Capability to work with little or no supervision.
• Intermediate knowledge of Internet
• MS Outlook intermediate.
• Ability to learn quickly and manage multiple activities using computer applications.
• Ability to thrive in a quick paced environment and work well under pressure.

Preferred Qualifications / Competencies:
• Call Centre experience.
• Ability to identify and eliminate obstacles in order to meet customer requirements.
• Ability to communicate effectively verbally or in writing with partners.
• Ability to adapt easily to change.
• Proven ability to multi-task Strong time management skills to re-prioritize workload and the demands of internal/external customers continuously under time restrictions.
• Ability to educate and persuade internal/external stakeholders to partner on delivery of timely service to our customers.


Job duties;
• Respond to calls from technician's to resolve and coordinate on line activities related to installation, repair of residential and business customers.
• Investigate the orders and the course of provisioning throughout the various systems in order to find the anomaly and apply the necessary corrective measures.
• Provide the assignment, programming, and activation of various complex network orders through a call, a discrepancy or an order.
• Communicate the information and the modifications to partners using various internal applications in order to resolve the anomaly.
• Use multiple computer systems and applications, platforms and databases to research, create, program, update and safeguard confidential customer information.
• Ensuring that the service is provided according to the established CSA's.
• Ensuring data integrity as well as individual/team objectives.

Deadline Date: 29/01/2014

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