Job Title: Personal Support Worker
Job Location: Richmond Hill, ON, Canada
Company/Employer: Revera Inc
Job Type: Part Time
Wednesday 15 January 2014
Associate Service Provisioning & Activation Center Job in Ontario
Job Title: Associate Service Provisioning & Activation Center
Job Location: Mississauga, ON, Canada
Company/Employer: BELL
Job Type: Full Time
Salary: $25.81/hour
Job Location: Mississauga, ON, Canada
Company/Employer: BELL
Job Type: Full Time
Salary: $25.81/hour
WFM- Web Programmer - Executive & Web Reporting Team Job at BELL Canada
Job Title: WFM- Web Programmer - Executive & Web Reporting Team
Job Location: Toronto, ON, Canada
Company/Employer: BELL
Job Type: Full Time
About Us
Bell is a truly Canadian company with a 132-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
The Workforce Management (WFM) Executive and Web Reporting team is looking for a Web Programmer to join their team. If you have a passion for delivering exceptional customer experience, you will want to seize this incredible opportunity. The successful candidate will work closely with our customers while supporting various WFM team members. We are seeking a dynamic & forward-thinking individual who is looking for a new & challenging career opportunity.
WFM Executive and Web Reporting Mandate
WFM is committed to deliver accurate, useful, and timely information to guide and support strategic decision making.
We aim to become advisors and subject matter experts to drive homogenous solutions across Mobility and BRS for agent reporting, call center reporting, and overall business intelligence for the Contact Center.
WFM Reporting Responsibilities are split between the Agent and Compensation reporting team, Call Centre Reporting team and Executive and Web Reporting teams. These teams are responsible for the following:
• Business Intelligence: responsible for reports and metrics governance, FMO projects, metrics and reports inventory and the definition of distilled KPIs for call center and agent level reporting.
• Design and Implementation: responsible for maintaining strict controls over the development, coding and dataflow of our reports, performance of our databases, data integrity as well as acting as an independent partner to ensure automation and consistency across all our reports.
• Reporting Delivery: responsible for all ongoing reporting, including Sales, Service, Technical, Loyalty and Executive. As SMEs they advise business owners and provide recommendations for solutions improvement as well as designing and implementing web based solutions.
• Infrastructure and Technology Projects: responsible for the infrastructure and support of all IT projects including architecture, data sources, optimization, repository and servers. They are involved in broad infrastructure improvement projects and work closely with IT.
Essential Requirements:
• University degree in an area related to the tasks above
• Experience in relational database analysis
• Able to program in T-SQL (2005-2008), MS Visual Basic, MS Excel, MS Access and ASP.net
• Strong knowledge of BI/Query, MS Project, and ACDs (Symposium, Avaya or equivalent)
• Strong Mathematical and analytical skills.
• Exceptional communication skills in spoken and written English.
• Autonomous, very dynamic, capable of decision making.
• High capacity to learn, work under pressure to meet tight deadlines
Preferred Requirements:
• Previous Telecommunications Business Intelligence experience
• Expert Experience with the design, development and maintenance of enterprise level data systems such as Oracle, SQL Server, Teradata, SAS or others.
• Expert level Web design experience with ColdFusion or Asp.Net 4.0
• Experience in designing and implementing Web Based reporting solutions
• Experience with BRS and Mobility applications and processes (One Bill, OrderMax, BCRIS, MaxPlus, etc) would be an asset
Job duties;
Reporting to the Team Leader– Executive and Web Reporting, the successful candidate will be responsible for supporting Bell's different call centers. Major functions will include:
• Documenting, Designing, programming and implementing processes for compiling metrics and performing analysis leading to the identification of potential problems or recommendations
• Publishing reports at the agent and call center level
• Ensuring quality control while respecting predetermined business rules and deadlines
• Enhancing and supporting existing reports and database infrastructures.
• Assisting various business units through alignment and implementation of plans to achieve targeted goals
• Possessing a strong understanding of the processes in order to fulfill data and analysis requests from multiple sources with varying degrees of direction.
Deadline Date: 29/01/2014
Apply Now
Job Location: Toronto, ON, Canada
Company/Employer: BELL
Job Type: Full Time
About Us
Bell is a truly Canadian company with a 132-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
The Workforce Management (WFM) Executive and Web Reporting team is looking for a Web Programmer to join their team. If you have a passion for delivering exceptional customer experience, you will want to seize this incredible opportunity. The successful candidate will work closely with our customers while supporting various WFM team members. We are seeking a dynamic & forward-thinking individual who is looking for a new & challenging career opportunity.
WFM Executive and Web Reporting Mandate
WFM is committed to deliver accurate, useful, and timely information to guide and support strategic decision making.
We aim to become advisors and subject matter experts to drive homogenous solutions across Mobility and BRS for agent reporting, call center reporting, and overall business intelligence for the Contact Center.
WFM Reporting Responsibilities are split between the Agent and Compensation reporting team, Call Centre Reporting team and Executive and Web Reporting teams. These teams are responsible for the following:
• Business Intelligence: responsible for reports and metrics governance, FMO projects, metrics and reports inventory and the definition of distilled KPIs for call center and agent level reporting.
• Design and Implementation: responsible for maintaining strict controls over the development, coding and dataflow of our reports, performance of our databases, data integrity as well as acting as an independent partner to ensure automation and consistency across all our reports.
• Reporting Delivery: responsible for all ongoing reporting, including Sales, Service, Technical, Loyalty and Executive. As SMEs they advise business owners and provide recommendations for solutions improvement as well as designing and implementing web based solutions.
• Infrastructure and Technology Projects: responsible for the infrastructure and support of all IT projects including architecture, data sources, optimization, repository and servers. They are involved in broad infrastructure improvement projects and work closely with IT.
Essential Requirements:
• University degree in an area related to the tasks above
• Experience in relational database analysis
• Able to program in T-SQL (2005-2008), MS Visual Basic, MS Excel, MS Access and ASP.net
• Strong knowledge of BI/Query, MS Project, and ACDs (Symposium, Avaya or equivalent)
• Strong Mathematical and analytical skills.
• Exceptional communication skills in spoken and written English.
• Autonomous, very dynamic, capable of decision making.
• High capacity to learn, work under pressure to meet tight deadlines
Preferred Requirements:
• Previous Telecommunications Business Intelligence experience
• Expert Experience with the design, development and maintenance of enterprise level data systems such as Oracle, SQL Server, Teradata, SAS or others.
• Expert level Web design experience with ColdFusion or Asp.Net 4.0
• Experience in designing and implementing Web Based reporting solutions
• Experience with BRS and Mobility applications and processes (One Bill, OrderMax, BCRIS, MaxPlus, etc) would be an asset
Job duties;
Reporting to the Team Leader– Executive and Web Reporting, the successful candidate will be responsible for supporting Bell's different call centers. Major functions will include:
• Documenting, Designing, programming and implementing processes for compiling metrics and performing analysis leading to the identification of potential problems or recommendations
• Publishing reports at the agent and call center level
• Ensuring quality control while respecting predetermined business rules and deadlines
• Enhancing and supporting existing reports and database infrastructures.
• Assisting various business units through alignment and implementation of plans to achieve targeted goals
• Possessing a strong understanding of the processes in order to fulfill data and analysis requests from multiple sources with varying degrees of direction.
Deadline Date: 29/01/2014
Apply Now
Office Assistant Job Vacancy in Milton
Job Title: Office Assistant
Job Location: Milton, ON, Canada
Company/Employer: Vanden Bussche (137638)
Job Type: Full Time
Job Location: Milton, ON, Canada
Company/Employer: Vanden Bussche (137638)
Job Type: Full Time
Branch Office Administrator Job in Mississauga
Job Title: Branch Office Administrator
Job Location: Mississauga,ON-Branch 34321
Company/Employer: Edward Jones
Job Type: Full Time
Job Location: Mississauga,ON-Branch 34321
Company/Employer: Edward Jones
Job Type: Full Time
Branch Office Administrator Needed in Burlington
Job Title: Branch Office Administrator
Job Location: Burlington,ON-Branch 09619
Company/Employer: Edward Jones
Job Type: Full Time
Job Location: Burlington,ON-Branch 09619
Company/Employer: Edward Jones
Job Type: Full Time
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