Claims Supervisor Job Vacancy at Wawanesa Mutual Insurance Company

Job Title:    Claims Supervisor
Job Location:    Calgary, AB, Canada
Employer:    Wawanesa Mutual Insurance Company
About Us:
The Wawanesa Mutual Insurance Company was established in 1896, in the small village of Wawanesa Manitoba. The venture began small, but quickly picked up speed as more policies were written. By 1960, The Wawanesa Life Insurance Company was established, and operations expanded to various provinces across Canada. Today, we conduct business all across Canada, California, and Oregon, and offer an assortment of property, auto, commercial, and life products. Our combined assets total more than 7 billion, and our annual premiums exceed 2 billion.
As a policyholder owned company we offer great stability, lots of opportunity for growth, and most importantly a work environment that is respectful, challenging and rewarding. We provide our employees with fully competitive compensation packages that include competitive salaries, profit sharing plan, education assistance, and extended health benefits. We are always looking for new talent, and are looking forward to hearing from you!

Job Description:
Reporting to the Claims Manager, provides leadership to the members of the Claims team, focusing on the achievement of superior claims service through timely, accurate, fair and respectful claim settlements. Ensures all files are handled promptly and efficiently through utilizing strong communication and analytical skills. Maintains service at all times through daily interaction both internally and externally while consistently monitoring and contributing to the development of direct reports.

Job Requirements:

•     Degree/Diploma/Certificate at an accredited post secondary institute
•     CIP designation
•     Valid Alberta Drivers License
•     5+ years experience as an automobile insurance adjuster
•     Proficient in Microsoft Office Products and Lotus Notes
•     Strong teamwork skills and the ability to lead and manage a team
•     Energetic and self-directed, with effective time management skills
•     Strong analytical, problem solving and critical thinking skills
•     Strong organizational skills, showing attention to detail and the ability to meet deadlines
•     Excellent interpersonal, written and verbal communication skills
•     Must model and promote Wawanesa core values

Job Duties:

• Ensures service levels are maintained by organizing and monitoring workflow and vacation schedules, ensuring accountability and setting priorities to ensure optimal performance.
• Assists in the development of benchmarks within the department to ensure claims best practices are maintained.
• Ensures that Branch and Company privacy controls are followed.
• Assist in the development of training seminars, conduct department meetings and provide specific training to the claims staff.
• Act as a leader for a designated work unit, modeling and supporting through coaching the corporate core values; communicating company guidelines, practices and procedures and ensuring compliance.
• Generates and supports an energetic, positive and consistent corporate culture.
• Establishes goals and monitors the development of claims staff, tailoring coaching and leadership based on employee needs; and develops individual capabilities or deals with skill deficiencies.
• Conducts ands contributes to employee’s performance management; ensuring regular feedback is provided on quality of claims handling and overall performance.
• Conducts and contributes to employee salary review process.
• Keeps apprised of all current changes and trends regarding claims related issues, which includes case law, legislation, Insurance Act, Traffic Safety Act, etc.
• Thorough knowledge and understanding of the SPF1, Standard Automobile Policy.
• Has excellent understanding of the IBC Claims Agreement and ability to interpret and apply the Intercompany Settlement Chart.
• Facilitates ongoing feedback and communication within the department and acts as a change agent to contribute to continuous improvement initiatives.
• Excellent communication skills and ability to interact with our brokers and insureds, including handling of complaints.
• Provide feedback and support to the Claims Manager as required.

Wawanesa provides its employees with respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, profit sharing, benefits and a defined benefit pension plan). The benefit package is comprehensive and far ranging. Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.

Deadline Date: 25/02/2014

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