Client Service Supervisor Job at Revera Inc

Job Title:    Client Service Supervisor-Non-Clinical
Job Ref.:    1401-4440
Job Location:     Thunder Bay, ON, Canada
Company/Employer: Revera Inc. (RHH - Thunder Bay)
Job Type:     Full Time
About Us
Revera is a leading provider of seniors’ accommodation, care and services; built on a 50-year history of helping people live life to the fullest. Our 30,000 dedicated employees are committed to meeting clients' individual preferences and to offering choices that enable them to be their best.


Job Requirements:

    Completion of Business/HR courses and minimum Three (3) year  experience within a healthcare environment would be an asset preferred;
    Demonstrated understanding of current health care trends and  issues;
    Strong leadership skills and experience managing a team;
    Strong problem solving ability;
    Proven customer service skills and ability to communicate effectively(oral & written) with both internal and external clients;
    Ability to multitask and adapt to fast paced environment;
    Experience with Microsoft Office Suite applications; (word, excel, ppt)

Job Summary:

•     Completion of Business/HR courses and minimum Three (3) year  experience within a healthcare environment would be an asset preferred;
•     Demonstrated understanding of current health care trends and  issues;
•     Strong leadership skills and experience managing a team;
•     Strong problem solving ability;
•     Proven customer service skills and ability to communicate effectively(oral & written) with both internal and external clients;
•     Ability to multitask and adapt to fast paced environment;
•     Experience with Microsoft Office Suite applications; (word, excel, ppt)

Job Duties:

•  To conduct follow-up calls with clients to ensure the service provided meets the client’s needs and adheres to RHH quality standards;
•     To maintain current certification for Basic Cardiac Life Support;
•     To participate in the implementation of administrative policies and procedures relating to safe and effective client care;
•     To recruit, train, develop, supervise  & performance manage of PSW;
•     To plan and organize orientations and  in-service education programs;
•     To promote  Revera Home Health through community involvement, committee participation ;
•     To lead regular staff meetings to engage staff and foster teamwork;
•     To address work related issues and keep staff updated on new information affecting client care;
•     To implement CQI activities, and participate in directing the collection of client care quality and outcome indicators;
•     To respond to complaints, compliments and any discrepancies, and ensure effective resolution as required;
•     To collaborate with multidisciplinary team members as appropriate: community agencies, home support providers etc.;
•     To maintain an effective working relationship with the Executive Director, Client Service/Branch Manager and Coordinator, and relay relevant facts regarding clients and client care staff;
•     To evaluate  care delivery  to ensure the service provided meets the client's needs,  service purchaser’s contractual requirements and the company's quality standards;
•     To establish staffing patterns/volumes  that promote  safe, quality client  care ;
•     To ensure  that professional, high quality  standards are maintained by all  PSW staff providing care;
•     To promote staff development and provide opportunity for continuing education;
•     To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct;
•     To complete all other tasks as assigned.

Deadline Date: 11/02/2014

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