Technical Support Analyst Needed in Winnipeg

Job Title:    Technical Support Analyst
Job Location:    Winnipeg, MB, Canada
Company/Employer: Encore Business Solutions Inc.
About Us
Encore Business Solutions has been committed to helping organizations drive business efficiency with innovative and modern business management solutions since 1990. Our high performance team sells, implements, services, and supports Microsoft Dynamics ERP and CRM as well as Business Intelligence solutions to mid-size and expanding enterprises as a Value Added Reseller (VAR). As a Microsoft authorized Independent Software Vendor (ISV), Encore develops and supports flexible and scalable software products that seamlessly integrate with Microsoft Dynamics GP. Headquartered in Winnipeg, Encore also has office locations in Calgary and Vancouver.

Job Requirements:
• Excellent customer support skills and/or customer training.
• 2+ years’ experience supporting computer software applications
• Familiarity with Microsoft SQL/DBMS (Manage DB’s - create, backup, restore. Understanding of tables, fields, views, stored procedures, security and other database elements)
• An understanding of accounting principles.
• Development/debugging skills
• The ability to work individually or in a team environment
• Strong interpersonal and communications skills (written and verbal)
• Ability to organize and prioritize
• Highly motivated
• A high aptitude for learning and change
• Ability to organize and prioritize workload
• Working knowledge of Microsoft Office tools
• Working knowledge of Virtual Private Networking

Preference may be given to candidates who have:
• Familiarity and experience with accounting applications
• Domain knowledge in ERP Solutions
• Experience with Microsoft Dynamics GP
• Familiarity with Citrix environments
• A degree in Computer Science, Computer Analyst/Programmer program or equivalent degree or experience
• Experience with Dexterity, C#, C++,VB, SQL, .NET

Job Duties:
• Provide timely first and second level support to end users for Encore’s software products.
• Analyze and troubleshoot issues to provide customers with a solution
• Have the ability to understand and support .Net and Dexterity based applications
• Possess superior problem solving abilities
• Have an understanding of implementing and supporting financial software
• Maintain good working relationships with Value Added Resellers
• Provide feedback to the team on support cases that have been influenced by product release changes
• Maintain proficiency with the Encore line of products
• Demonstrate a professional and friendly manner

Deadline Date: 06/01/2014

How to Apply:
Please send your resume as a MS Word, RTF or PDF document to:
Email: hr@encorebusiness.com
Note: Quote the job number 14-SD.TS1 in the subject line and only those candidates selected for subsequent interview will be contacted.