Mortgage Collection Specialist Job at Equitable Group Inc.

Job Title: Mortgage Collection Specialist
Job Location: Toronto, ON, canada
Company/Employer: Equitable Group Inc.
About Us
Equitable Group Inc. is a niche mortgage lender whose core business is first charge mortgage financing that are offered through its wholly owned subsidiary, Equitable Bank. Founded in 1970, as The Equitable Trust Company, Equitable Bank is a federally incorporated financial institution offering insured deposits. Equitable Bank serves single family, small and large commercial borrowers, and their mortgage advisors.  It also serves the investing public as a provider of Guaranteed Investment Certificates (GICs), being licensed to issue GICs in every province and territory across Canada.

Single family customers include business-for-self Canadians, newcomers, and investors who have the financial resources to achieve real estate ownership but do not meet the traditional credit criteria of the major banks.  For new single family purchases or re-financing, we provide open and fixed-term mortgages with terms of up to five years on a variety of properties including homes and rental units. Equitable Bank actively originates mortgages in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and Nova Scotia.

Job Requirements:
• Completed a diploma program in a related discipline and have a minimum of 2 years of collections experience.
• Minimum 2 years’ experience in an office environment
• Strong communication, problem solving and analytical skills required
• Ability to work independently and to adapt to a fast changing environment.
• Proficiency in MS Outlook, MS Word, Excel
• Strong attention to detail with an eye for accuracy
• Ability to balance multiple priorities simultaneously
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
• Must work well in a team environment
• Strong Organization Skills
• Experience with HELOC (Home Equity Line of Credit) is preferred but not required

Job Description:
The Mortgage Collection Specialist is responsible for the collection of delinquent payments in a portfolio of residential and commercial mortgages. The Collection Specialist will work towards reaching a target collection amount set by management each month.

Job Duties:
• Review and monitor assigned accounts and all applicable collection reports
• Handle all outbound and inbound collection calls within stipulated timelines in a professional manner and in accordance with debt collection practices and privacy regulations
• Establish and record reason for past due accounts
• Make payment arrangement to bring accounts current
• Provide timely follow-up on payment arrangements.
• Refer files for commencement of legal action once all required collection steps have been taken and within timelines as set by management
• Maintain detailed and accurate notes of all correspondence, payment arrangements, communications and matters of interest on debt collection system
• Update mortgage system with any information pertaining to client or loan
• Work closely with other teams in department       to ensure satisfactory collection and payment results such as deferrals, payment frequency changes and deferral request
• Understand and follow policies, guidelines and procedures

Job Complexities / Thinking Challenges:
The incumbent must be able to work within established guidelines, to prioritize workload, accurately post payments, analyse complex payment issues and liaise with administration team, and clients. The incumbent must have the skillset to handle collections in a manner which does not alienate the client and increases the odds of collection. Good listening skills and the ability to understand the situation to be able to work out appropriate arrangements that will successfully bring the mortgage current quickly in order to maintain tight timelines as set by management.

Physical Demands / Working Conditions
• Normal office environment
• Approved overtime may be required at month end

Deadline Date: 31/01/2014

How to Apply:
Please send your resume only in word format to:
Email:  careers@eqbank.ca quoting the job title in the subject line.
Note: An Equitable Bank recruiter will only contact leading candidates whose skills and qualifications closely matches the requirements of the position.