Financial Service Officer Job Opportunity at ICIC Bank Canada

Job Title:    Financial Service Officer
Job Location:    Calgary AB, Canada
Employer:    ICIC Bank Canada
About Us
ICICI Bank Canada is a wholly-owned subsidiary of ICICI Bank Limited, which has its headquarters in Mumbai, India. ICICI Bank Limited is India's largest private sector bank and the second largest bank in the country with consolidated total assets of US$114 billion as at September 30, 2013.

ICICI Bank Canada is a full-service direct bank with an asset base of about C$5.3 billion as at September 30, 2013, and it is a member of the Canada Deposit Insurance Corporation. The Bank offers a wide range of financial solutions to cater to personal, commercial, corporate, investment, treasury and trade requirements.

Job Requirements:

• Good knowledge of Branch operations, retail deposit and lending products
• Knowledge of asset and liability products
• Working knowledge of Banking processes and laws
• Ability to process financial and non financial transactions (e.g. Deposits, withdrawals, remittances, draft, cheque clearing, holds etc.)
• Ability to operate and balance cash on a daily basis
• Working knowledge of clearing, payments and settlements
• Knowledge of marketing concepts and price mechanism of financial products
• Thorough understanding of statutory compliances related to branch operations, processes and products

Job Responsibilities:

•     Ensure achievement of monthly as well as annual business and revenue targets through existing relationship management and acquiring new customer base.
•     Attend to new walk-in customers promoting bank's services and products and ensure conversion.
•     Ensure relationship management, make calls to existing customers and welcome calls to new customers.
•     Plan and execute promotional and marketing activities to acquire new clients and deepen existing relationships.
•     Plan and execute customer satisfaction campaigns in the branch to ensure high quality customer service.
•     Increase fee revenue without any revenue leakage.
•     Attend and manage customers in an orderly manner in the branch lobby for better customer experience and quick service.
•     Perform activities such as application processing, adhering to banks policies and procedures, updating customer profiles to ensure AML/ATF policies are followed.
•     Coordinate with CSRs to provide good service to customers.
•     Render excellent service to the customer with a pleasant demeanor.
•     Update daily, monthly and annual sales MIS.
•     Filing and maintenance of records and documentations.
•     Ensure coaching and training on existing and new products to team members as directed.
•     Actively participate in specific projects/new activities.
•     Act as a back up to CSRs if required.
•     Participate in any other activities in order to facilitate smooth operation of the branch or as assigned by the reporting authority.
•     Ensure all Bank's policies, corporate security policies, regulatory guidelines, industry service standards and codes of conduct are adhered to.
•     Take ownership of client complaints/issues, initiating action, following up with respective units and resolving the problem within stipulated timeframe and keeping the clients informed during the process
•     Identify process improvement opportunities and strive for continuous improvements
•     Other duties as assigned from time to time.

Deadline Date: 25/02/2014

How to Apply:
Please forward your resume via  email, stating the job title in the subject line, to:
Email: careersca@icicibank.com