Online Graphic Design Consultant Job at Staples Canada

Job Title: Online Graphic Design Consultant
Job Location: Mississauga, ON, Canada, L4F5G5
Company/Employer: Staples Canada
Staples is offering an exciting position for an individual with a graphic design and customer service background!  We are looking for someone who can utilize their design knowledge to creatively drive sales and to provide world-class customer service to our clients. If this sounds like you, then look no further for your next career move!

Job Requirements:
• 1-2 years of graphic design experience.
• Post Secondary education with a degree or diploma in graphic design.
• Strong working knowledge or design software (Adobe Creative Suite, CorelDraw X3).
• Strong grasp of colour theory, typography print production and principles of design.
• Strong customer service and communication skills.
• Strong selling skills.
• May be required to work on ad-hoc assignments / special projects as needed.

Physical Demands & Working Conditions
• Ability to work rotating shifts (current 8 hr shift time range from 8 a.m. start time to 11 p.m. end times)
• Ability to sit for long periods of time using computer.
• Office, call centre environment, working over web-camera for the majority of shift.

Job Duties;
1. Consult with Customers (90%)
• Engage with new and repeat customers ensuring a solid understanding of design and product needs. Build and maintain relationships to ensure repeat business for Copy and Print centre and/or by individual Design Consultant.
• Provide custom design solutions to meet and/or exceed customer needs. Employ solution selling to maximize service and/or product orders requested by the customer and identify cross selling opportunities if appropriate.
• Answer customer questions on services and products (i.e. paper stock, stamps etc) and work to overcome any concerns.
• Provide on-line design solutions for customers with small to medium scope requests. Provide off-line design solutions for larger, more complex design jobs. Follow up with customers off-line as required to discuss proofs, drafts etc.
• Provide design solutions to Copy and Print store staff that have received design requests from customers directly.

2. Order Administration (10%)
• Re-create artwork requirements to meet customer requests.
• Proof larger, more complex orders to ensure accuracy and quality.
• Develop design for more complex orders.

Deadline Date: 28/01/2014

Apply Now