Engineering Jobs at Siemens Canada; Building Automation Technical Service Supervisor

Job Title:    Building Automation Technical Service Supervisor-Edmonton
Job Ref.:    008799
Job Location:    Edmonton, AB, Canada
Employer:    Siemens Canada
Job Description:
Building Automation Technical Service Supervisor, Building Technologies, Edmonton

The world is looking for answers that last. And they start here.

For the last 100 years, Siemens has been here in Canada, providing great employment opportunities to highly-motivated people. It's our tradition to promote excellent work, develop talent, and recognize success.

Siemens is proud to be one of the Top 50 Most Engaged Workplaces in Canada, and one of Canada's Greenest Employers.

Our 4,400 employees in Canada develop and manufacture products, design and install complex systems and projects, and tailor a wide range of solutions for individual requirements. We stand for technical achievement, innovation, quality, and reliability.

Job Responsibilities:

• Manage and control the daily activities of Building Automation Technicians in Edmonton
• Manage assigned projects as needed
• Reinforce and insure all Technician are following Siemens Standards
• Coach, motivate and ensure best performance from an assigned team of Solutions Technicians to ensure productivity and efficiency levels are achieved in line with set targets.
• Ensure that all overtime is for productive work only, ( i.e. the overtime has been priced for in the service contract and/or is chargeable to the customer.)
• Utilize qualifications and talents of the team to the fullest.
• Arrange appropriate training and ensure maximum opportunities are given to Technicians to develop further skills..
• Work with the Dispatcher to make weekly work planning and organize tools, equipment or materials as needed.
• Advise on equipment required and timescales for replacement parts following service visits and ensure no return visits on same problem.
• Continually review customer needs/demands to allocate and optimise the activities of Service Technicians accordingly (i.e. maintenance visits, repairs, training, demonstrations, etc.)
• Visit Technicians on site and ensure required quality and standards are achieved, in accordance with the customers' requirements and the Company's quality assurance procedures and technical directives
• Liase with Sales Team and Account Engineers to support the quotation process and maximize opportunities and the conversion rate for the award of system upgrades and system extensions/modifications.
• Review all new service contracts and warranty files prior to acceptance and assign preferred Technicians. Ensure transferred files are in-line with QA standards and Handover procedures.
• Ensure all the necessary information/documentation (works reports, timesheets, etc) is provided by the Technicians to be recorded in SAP at the earliest date.
• Organize emergency coverage for the duties of the Service Technician during a breakdown, to customer requirements. Provide or organize emergency coverage for the remote support function (where applicable), to meet customer requirements.

Job Requirements:

•     Strong Mechanical background, strong HVAC, Instrumentation experience required, ideally 10 years of Siemens Building Automation experience
•     Proven mentoring, supervisor experience preferred, 2-3 years ideally
•     Must be proficient in common PC business applications such as Microsoft Office Suite
•     Programming and networking experience would be an asset, Basic UNIX, MCSE Certs ideal
•     Must have strong communication skills both written & verbal in English
•     A valid driver's license with a clean abstract is required
•     College/Technical School education required, combination or equivalent practical experience needed.
•     Understanding of the building code as it pertains to Automation.
•     Ability to travel up to 25%

Start challenging yourself today in an environment that embraces diversity and rewards innovation with competitive pay, great benefits, and a global network offering real opportunity for growth and advancement.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted

Deadline Date: 07/04/2014

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