Administrative Jobs in Kitchener; Administrator, Group Retirement Solutions

Job Title:    Administrator, Group Retirement Solutions
Job Ref.:    1400338
Job Location:    Kitchener, ON, Canada
Employer:    Manulife Financial
About Us:
Manulife Financial is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. Funds under management by Manulife Financial and its subsidiaries were C$567 billion (US$539 billion) as at June 30, 2013. The Company operates as Manulife Financial in Canada and Asia and primarily as John Hancock in the United States.

Job Description:
Manulife Financial's Group Retirement Solutions (GRS) Administration team is looking for a detailed oriented person who thrives working in fast paced environment.  As an Administrator, your focus will be to provide quality service to our clients, both plan administrators and plan members of plans such as Registered Retirement Savings, Defined Contribution, Registered Pension, Deferred Profit Sharing, and Employee Share Ownership programs.
This role includes a 5 (five) week training program

Job Requirements:

•     Good understanding of group pension products would be helpful
•     High level of phone confidence & professionalism in interaction with internal & external customers
•     Proficient computer skills and ability to learn new programs and systems
•     Strong financial acumen skills used to reconcile reports and work with financial data

Attributes

•     Ability to communicate clearly verbally and in writing at a level appropriate to the listener
•     Learns quickly and can be cross trained and performing multiple functions or roles
•     Works well with others in a team environment and works towards the achievement of team goals
•     Adapts well to change and can assist others in adapting
•     Strong organizational skills with the ability to manage priorities independently in a rapidly changing environment
•     Attention to detail with the ability to identify inconsistencies and errors
•     Understands the implications of alternate solutions and makes appropriate decisions
•     Ability to identify workable solutions to common problems
•     AWD knowledge is an asset

Job Duties:

•     Handling transactional processing such as enrollments, information changes, cheque processing, and reconciliations
•     Handling inquiries via telephone and in writing (predominantly email)
•     Work closely with the plan administrators of group retirement plans by ensuring we are meeting and exceeding our client's expectations

Deadline Date: 10/02/2014

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